Playing safely at VegasNow
Pokies and live tables are entertainment, and entertainment has a budget. These are the tools we built so you can set yours in advance, the signals worth noticing, and the free help lines that are there whenever you want them.
- A$7,500 welcome package
- 200 free spins
- 24/7 live support
Set your limits once, and let them do the work
The most useful five minutes you will ever spend at VegasNow is the five minutes in your account settings before your first deposit. Decide what this is worth to you for the month while you are relaxed and clear headed, enter the numbers, and you never have to make that call again in the middle of a session.
Deposit limits cap what can come into your account over a day, a week or a month. Once the cap is reached the cashier politely declines, no matter how you feel about it at the time. Loss limits work on the net figure, so a run of wins buys you room and a bad night closes the tap early. Wager limits cap total stakes instead, which suits players who like long sessions on small bets and want to keep the volume honest.
Tightening any limit takes effect immediately. Loosening one takes a cooling period before it applies, and that delay is deliberate: it means the decision you make tonight cannot be undone tonight. Think of the limits as a message from the calm version of you to the version who is down A$200 and feeling stubborn.
Tools in your account
All of these are free, immediate and sit in one place in your settings.
Deposit limits
Daily, weekly or monthly caps on money in. Drop them any moment, with a wait before an increase applies.
Loss and wager limits
Cap net losses or total stakes over your chosen period, whichever way of counting suits you.
Session reminders
A quiet pop-up at your chosen interval, telling you how long you have played and where the balance sits.
Cooling off
Lock yourself out for a day, a week or a month. Your account and balance wait for you.
Self exclusion
A longer closure, six months to permanent. We pull you out of every promotional email too.
Reality check
Your deposit, stake and session history on screen, whenever you want to see where the month went.
Signals that it might be time for a pause
Nobody plans the slide, and it rarely announces itself. It shows up in small habits instead, so these are the ones we would gently ask you to be honest with yourself about.
- You are putting money back in to win back what just went out.
- Play is coming out of rent, bills, savings or borrowed money rather than spare cash.
- You find yourself tidying up the story when someone asks how the night went.
- A session that was going to be twenty minutes has quietly become three hours, repeatedly.
- The rest of life feels flat unless there is a game open.
- You feel relief when you play rather than enjoyment.
One of these on one bad evening is human. Several of them, most weeks, is worth acting on. None of it makes you foolish or weak, and nobody at VegasNow will think less of you for setting a limit or taking a month off. Our chat team handle these requests every day and treat them as completely routine.
Message live chatFree, confidential help in Australia
If you would rather talk to someone outside the casino, and plenty of people would, these services are free, confidential and staffed by counsellors who do this all day. You do not need to be in crisis to use them and you do not have to give your name.
Gambling Help Online is available around the clock on 1800 858 858, with web chat and email counselling at gamblinghelponline.org.au. They will talk through money, habits or a conversation you are dreading at home, and they can connect you with a counsellor in your own state.
BetStop is Australia's national self exclusion register. One free registration blocks you from licensed Australian operators without contacting each one yourself, for a period you choose from three months to a lifetime. For a clean break rather than one site closed, it is the strongest step available and takes a few minutes at betstop.gov.au.
If things feel heavier than gambling alone, Lifeline on 13 11 14 is there 24 hours a day, and Financial Counselling Australia on 1800 007 007 offers free help with debt and budgeting. Family and friends can ring Gambling Help Online too, which not enough people realise.
Questions people actually ask
Nothing here goes on a permanent record, and nothing costs you anything.
How fast does a limit apply?
A tighter limit is live the moment you save it. A looser one waits out a cooling period first, so a change made in a tough moment cannot take effect in that same moment.
What is the difference between cooling off and self exclusion?
Cooling off is a short break of a day up to a month, after which your account simply reopens. Self exclusion runs for six months or longer and cannot be lifted early, even if you ask us.
Can I get my balance back if I exclude myself?
Yes. Any cleared funds go back to you through your usual withdrawal method before the account locks. Bonus money and unspent free spins do not survive a closure.
Will you tell anyone?
No. Limits, breaks and exclusions are handled inside VegasNow and shared with nobody. BetStop is run separately by the Australian regulator, and your registration there is confidential too.